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Identify and Solve Network Problems (Activity Questions)
After reading the How to Identify and Solve network Problems handouts, please attempt the questions below
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CompTIA Troubleshooting Process
The CompTIA Troubleshooting Process details 6 Troubleshooting steps, which allows a technician to establish a thought process, and then allows them to carry on a troubleshooting path to ultimately resolve an IT Related issue.
Please see this CompTIA A+ Troubleshooting Process Flowchart for a detailed diagram.
Please also refer to the Troubleshooting Methodology video on YouTube with a discussion on what Troubleshooting is.
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Identify and Solve Network Problems (Section 1)
Part 1 of 2 of a PPT in regards to how to identify and solve network Problems. Read this Thoroughly to gain an understanding of some of the basics
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Identify and Solve Network Problems (Section 2)
Part 2 of 2 of a PPT in regards to how to identify and solve network Problems. Read this Thoroughly to gain an understanding of some of the basics
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The Bottom-Up Layered Approach to Network Troubleshooting
A Brief Description of the OSI Stack, which is essential in allowing a network technician to correctly identify and or diagnose a networking issue at a certain OSI Layer, and then resolving that issue. All layers are identified and are explained.
Please also refer to the OSI Layers video for a dissection of the OSI Stack to answer your questions.
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Types of System Backup Procedures
See below Activity for the types of System Backup Procedures, and how crucial they are within an IT System.
Watch This Video - Intro to System Backup Procedures by ETCG for more information on different types of system backups, and how they are used as backup Strategies.
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Using Windows Tools for Troubleshooting (Video)
There are a few Tools within the Windows Operating System which can be used for Troubleshooting issues on your Operating System. Please watch the video below and we will discuss this more in class.
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Using Third Party Diagnostic Applications (Video)
There are numerous amounts of Third Party Applications out there on the web, which are paid and also available as Freeware, which can be used to troubleshoot issues on our machines, such as Viruses, Disk Performance issues, Malware issues and other general software issues.
You would have already used a few of these applications within your work on the IT Service Desk, but it is also important to see what else is out there so that you can apply it to your own work.
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Third Party Diagnostic tools Activity
Third Party Diagnostic tools are essential to have when troubleshooting or performing Preventative Maintenence tasks on Desktop PCs. You need to have some within your arsenal, in accordance with the Windows Diagostic tools an Operating System has included.
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Using Windows Commands and tools for Scheduled Preventative Maintenance
Please look at the bite below for some useful Windows Diagnostic commands that you can use in Windows command prompt. Please give these a good look because you will need to use these, plus some of the third part diagnostic tools, within your preventative maintenance schedules.
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Tell-tale Computer Hardware Error Messages and Symptoms
Please reference this bite to complete a hands on research activity on error messages and symptoms
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Preventative Maintenance Peer Observation and Assessment Sheet
Please complete the below Peer Observation and Assessment Sheet with 1 other junior technician peer, in order to measure each other's preventative maintenance performance.
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OSI Layer Troubleshooting tutorial
Please download and save the follwing learning bite tutorial, and then troubleshoot why some clients have website connectivity to "google.com", and why some clients do not.
Please also download and install Packet Tracer to open and complete this tutorial.
You will need to write up your findings within the Packet Tracer workspace provided.