(ICTSAS301) - Run Standard Diagnostic Tests

Reason For Learning

Training Junior IT Support Rovers who require the skills in running diagnostic tests to determine the overall performance status of a computer, and in the process, resolving these issues in a timely and effective manner. This is with the view that the Junior Support personnel can use the knowledge and skills learned to diagnose a PC behaving erratically for malicious or harmful content, with the final outcome of resolving these issues.

Learning Intention

The Intention for learning is for learners to be able to Identify common symptoms and preventative maintenance techniques, Operate System Diagnostics and Scan Systems for Viruses. The Critical Aspects of this Unit include ability to Troubleshoot Hardware and OS Issues, Conduct Diagnostic Tests on a range of platforms (Hardware and software) according to preventative maintenance and diagnostic policy, Identify root causes of problems, Scan Systems for computer viruses and remove them using software tools and Remove viruses by restoring from backups

Key Vocabulary Terms

• Application Layer
• Bottom Up Cisco Network Troubleshooting
• Cisco Layered Approach to Network Troubleshooting
• COMPTIA Troubleshooting Steps
• Computer Viruses
• Data Link Network Layer
• Diagnostic Tests
• FTP
• Hardware Troubleshooting
• HTTP
• HTTPS
• IMAP
• IP
• Logical Addressing
• Malware
• Mesh Topology
• Network Layer
• Network Stack
• O.S
• OSI Layer
• Physical Networking Layer
• POP3
• Port Numbers
• Ring Topology
• Root Cause
• SMTP
• Star Topology
• TCP
• TELNET
• Third Party Malware Scanner
• Transport Layer
• Tree Topology
• Viruses
• Windows Event Viewer
• Wireless Topology
• Worms

•  Literacy
•  Numeracy
•  Information and communication technology capability
•  Critical and creative thinking
•  Personal and social capability
•  Ethical behaviour
•  Intercultural understanding
•  Aboriginal and Torres Strait Islander histories and cultures
•  Asia and Australia’s engagement with Asia
•  Sustainability