You are here: Home > Flexible Learning Environment > Certificate III in I.T - 2nd Year (ICT30115) > FLET-S-6 Introduction Capabilities AusVELS Links Reason For Learning Training of Junior IT Support Rovers for the skills and knowledge required to document network related problems, determine solutions, or escalate problems to a new support level. Learning Intention The Intention of this unit is for Junior IT Support Rovers to learn how to determine and identify if a client has a problem (ICTSAS305: FLET-S-3-2), whether the problem is covered by policy (ICTSAS306: FLET-S-4-6), carry out maintenence on the problem (ICTSAS306: FLET-S-4-2), log any maintenance undertaken with a confirmed solution (ICTSAS306: FLET-S-4-2) Note: There is a strong interaction between the FLET-S-3 (ICTSAS305) and FLET-S-4 (ICTSAS306) Learning Bites. Any resources contained within this L/B shoud be combined with the 2 above learning bites for further understanding Key Vocabulary Terms Active Listening TechniquesCompTIA Troubleshooting ModelOSI Layer Troubleshooting ModelPreventative MaintenanceProactive MaintenanceReactive Maintenance Literacy Numeracy Information and communication technology capability Critical and creative thinking Personal and social capability Ethical behaviour Intercultural understanding Aboriginal and Torres Strait Islander histories and cultures Asia and Australia’s engagement with Asia Sustainability Select from the options below to edit settings for this learning bite. Sequencing & Ordering Relocate / Move External LMS Integration Level Classification and Subject Group These settings allow you to adjust the learning bite metadata. You can change the level or subject for indexing purposes on the home screen. Level Classification SSDP Entry Class Flexible Learning Environment VCAL VCE Units 1-2 VCE Units 3-4 Archive Subject Group 20th Century History Accounting Archive - Global Studies Art VCE Big History and Astronomy Biology Bridging EAL Bridging English Business Management Careers Certificate III in I.T - 1st Year (ICT30115) Certificate III in I.T - 2nd Year (ICT30115) Chemistry Chinese First Language Computing Core Maths (Entry) Core Maths 2nd Year Dance Drama EAL English English Communication Environmental Science Essential Maths Fashion Textiles Financial Literacy Food Technology Forensics Foundation English/History (Entry) Foundation English/History 2nd Year Foundation Maths Further Maths Gaming General Knowledge General Maths Geography Global Politics Global Studies Have Your Say Health Health and Human Development History Home Learning How Stuff Works Information Technology Legal Studies Literacy/History MAP Curriculum Marine Biology Mathematical Methods Media Medicine and Diseases Music Performance Numeracy Outdoor and Environmental Studies Personal Development Skills Personal Financial Management Personalised Learning Project (PLP) Philosophy Photography Physical Education Physics Practical Math Pre Biology Pre History Pre Math Methods Pre VCE Chemistry Pre VCE English Pre VCE PE Pre-Geography Pre-Literature Pre-Psychology Problem Solving Maths Product Design and Technology Programming Psychology Science and Environment Science of Flight Specialist Mathematics Sport Management and Coaching Studio Art TC Farm The Art of Blogging Theatre Studies VCE Physical Education Visual Communication and Design Warfare Working with Animals External LMS Integration This setting enables you to link to a third-party LMS provider. Placing a valid URL here will cause the Resources tab for this Learning Bite to redirect to an external LMS provider. External LMS URL