Reason For Learning
Training of Junior IT Support Rovers for the skills and knowledge required to document network related problems, determine solutions, or escalate problems to a new support level.
The Intention of this unit is for Junior IT Support Rovers to learn how to determine and identify if a client has a problem (ICTSAS305: FLET-S-3-2), whether the problem is covered by policy (ICTSAS306: FLET-S-4-6), carry out maintenence on the problem (ICTSAS306: FLET-S-4-2), log any maintenance undertaken with a confirmed solution (ICTSAS306: FLET-S-4-2)
Note: There is a strong interaction between the FLET-S-3 (ICTSAS305) and FLET-S-4 (ICTSAS306) Learning Bites. Any resources contained within this L/B shoud be combined with the 2 above learning bites for further understanding
Key Vocabulary Terms